Shipping policy
Shipping and delivery
Free shipping on every order, always.
Delivery commitment
The seller delivers to France. Shipping is free.
Because every portrait is printed to order, production (one to two working days) is included in the delivery time below.
The seller commits to delivering the order within the following times at the latest, counted from the conclusion of the contract (payment accepted):
- France — Usually 2 to 8 days, 14 calendar days at most from payment, production included. Free shipping.
If the seller does not deliver within that time, the customer may notify the seller that payment is suspended or, after formal notice that goes unanswered within an additional reasonable period, terminate the contract, under article L216-6 of the French consumer code. These provisions do not limit the customer's other rights. The seller warns the customer of any foreseeable delay. Busy periods (the end-of-year holidays) are flagged on the site before ordering.
The customer gets an email with tracking as soon as the parcel leaves the printer.
If delivery fails, the carrier leaves a card or drops the parcel at a pickup point. If the parcel comes back to the seller because it was not collected, the seller contacts the customer to arrange another dispatch; a wrong address given by the customer may incur a reshipping charge.
Risk passes to the customer when the parcel is handed over.